Refund Policy
Last updated: 1 October 2026
1. Who handles refunds
Our order process is conducted by our online reseller and payment provider, which is the Merchant of Record for all our orders. It handles payment-related customer service and returns. Refunds are issued by the payment provider to the payment method you used. Depending on your bank, a refund can take several business days to appear.
2. Our 14-day refund policy
If ClipperyAI isn't right for you, you can ask for a refund of any payment (a monthly subscription payment or a one-time minute pack) within 14 days of the date you paid. We'll approve it as long as you've used no more than 20% of the minutes that payment provided.
Minutes that have already been used to process videos can't be given back, so if you've used more than that we may offer a partial refund instead, at our discretion.
3. How to ask for a refund
Email syedmaarij61@gmail.com from the address you signed up with, and tell us which payment it's about and roughly when you paid. We aim to reply within a few business days. You can also contact the payment provider directly about a charge: its contact details are on your receipt and in the checkout.
4. What happens to your minutes and plan
When a payment is refunded, the minutes it provided are removed from your balance. If you refund a subscription payment, the subscription is cancelled and your account returns to the free plan.
5. Cancelling a subscription
You can cancel at any time from the studio ("Manage subscription"). Cancelling stops future renewals, and you keep your plan until the end of the period you've already paid for. Cancelling on its own doesn't refund the current period. To ask for that, use section 2.
6. Videos that fail
If a video can't be processed because of an error on our side, the minutes it reserved are returned to your balance automatically. You don't need to ask.
7. Duplicate or accidental charges
If you were charged twice, or charged by mistake, contact us straight away and we'll refund it regardless of how many minutes you've used.
8. Your legal rights
Nothing in this policy limits any rights you have under consumer-protection law where you live, including any statutory right to cancel or to a refund.